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09-Oct-2017 06:48

Most of these notifications just work like traditional phishing scams, where cyber criminals pretend to be a company so that users send them details.

But because they are done through the very personal but notoriously sketchy technology of SMS, they can be easy to spot.

My company replied to her by sending an email I could see on the print-outs saying it would be dealt with harshly because it was unacceptable from me.

I feel like they have enabled her behaviour by taking this seriously.

Anyway, I got called into my boss’s office at the start of my next shift and got told that someone complained about me.

I was completely puzzled because I couldn’t think of any way I’d have upset a customer…..until they showed me a series of photographs the person who must have been sitting behind me (slightly elevated due to the bus design) took of me and my phone screen saying they recognized me having served them in the store yesterday and now I was saying things like this and it reflects badly on the company and makes me look two-faced since I was polite to her yesterday and then being “nasty” about this lady.

Maybe it would be different if I was wearing something that identified me as an employee of the company, but I wasn’t, so quite frankly, I think I should be allowed to do and say what I want in my own time when I’m not identifying myself as a member of the company. Yes, I was nice to the email sender when working, but that is my job.

Another more new development is tricks that try and get around the two-factor authentication that many products now have built in – and which, for the most part, serves as a big problem for people breaking into your account. Two-factor authentication works by attaching a phone number to a person’s account.